Warranties & Returns >>

1.         How long is the warranty on spare parts?
2.         My goods arrived damaged, what should I do?
3.         I have received an incorrect item, what should I do?

1.         How long is the warranty on spare parts?

Three months from date of purchase from ALTRAD-Belle.

2.         My goods arrived damaged, what should I do?

Please inform us by calling the ALTRAD Belle Parts Centre immediately on 01298 84606 if the items you have received were damaged during transport.

To help us identify your order quickly, please have your Order Reference number handy when calling. In order for us to arrange a collection the goods need to be repacked with their original packaging. 

Once we have received the goods we will carry out an inspection and replace or refund as necessary.

3.         I have received an incorrect item, what should I do?

In the unlikely event that we have sent the wrong item or items to you, please call the ALTRAD Belle Parts Centre immediately on 01298 84606 (it is helpful to have your Order Reference number to hand when calling).

We will then arrange to collect the incorrect item and also redeliver the correct item.

If we have supplied an incorrect item please accept our apologies for any inconvenience caused.